Forget about the search engines from Yahoo! and Microsoft, it is Amazon who will take on the mighty search mogul Google.
Why the hell Amazon? A story for the nonlinear minds…
Because like no other company, Amazon understands the impact new trends and technologies will have on business models. Next Amazon has always proved to be capable of morphing itself into capitalizing on the huge opportunities of the 21st century.
It’s CEO and founder Jeff Bezos is the unique blend of corporate and street smart. His stunning track record make him an authority with a sixth sense for inventing disruptive new business models.
How Amazon Positioned Itself As Go-To Search Engine?
Amazon’s position as an all-in-one marketplace has helped the company launch its business around the globe. But now, Amazon’s business model is having a clear impact on companies even outside of e-commerce, particularly on Google’s function as a search-and-discovery engine, according to insights from Business Insider.
In the past, consumers would mostly turn to search engines like Google when looking for a place to buy online and in order to vet sellers to make sure they were legitimate. It functioned as the go-to search-and-discovery platform for online shoppers.
But over the years, as Amazon has built out its offerings and built up its name recognition, the international marketplace has become the first stop in the search-and-discovery online shopping process.
Instead of going to Google first, many more consumers rely on Amazon’s own search results to find what they’re looking for. This is not to say that shoppers only stay on Amazon’s platform, but it has certainly become the first stop for many shoppers on their path to purchase.
How has Amazon evolved to become equal parts search-and-discovery and shopping platform?
The company’s subscription service Prime has helped the company gain positive feedback for its customer service, speedy shipping, and low prices. Amazon has built up such a positive name for itself and has become so closely associated with online shopping that consumers no longer think of searching on Google first.
Going forward, Amazon’s new Dash buttons have the potential to eliminate the need for search-and-discovery altogether. The button allows customers to place orders for products as soon as they need them, which then allows Amazon to observe patterns of what their customers need and when. Eventually, Amazon could use this information to anticipate its customer needs before they are even aware of them.
Google’s own efforts to fight back in this arena have come in the form of its Google Express delivery service, which partners with local retailers to provide same-day delivery in certain metro areas. However, this service is only offered in limited areas from limited retailers. It is not a broad enough program yet to reintroduce Google to consumers as a go-to online shopping resource.
In my SWOT Google also clearly failed to gain valuable insights on their customers. Gmail is a nice effort, but G+ was a complete failure. It could have helped Google towards See, Like, Buy, but it failed to close the loop in social commerce.
Amazon Increasing Its Revenues Going From CRM To VRM
The ARPU (average revenue per user) and CRM driven Amazon has the powerful advantage of big-data. It might just be the most predictive company on this planet, with access to so many customer profiles, smart recommendations and sophisticated CRM.
But Bezos as amazing strategist has seen the benefits of VRM (vendor relationship management). Meaning, based on its consumer needs and profiles, Amazon has become the powerful intermediary that can easily make loads of money from its vendors.
Do vendors need people that are moving into a new home and need new furniture? Amazon could deliver the profiles based on high margin kick-backs. The highest bidding vendors can get the data.
Same for beauty, health, fashion, and so many other fast-growing e-commerce segments.
Amazon could even offer its customers the best deals with their ‘best’ vendor selection. Customers will be happy with more relevant and better deals, and so will be the vendors.
So from CRM to VRM? Amazon will be the smiling facilitator and matchmaker.
Amazon is increasingly becoming consumers’ first stop for product search-and-discovery, chipping away at the historical dominance of Google’s search engine.
In the past, consumers would turn to search engines like Google when looking for an online retailer to buy from. But as Amazon’s trusted brand and smart new services convinced online shoppers to turn to Amazon first to conduct their product searches.
As you will have experienced also since the Google search engine offers too much blur and irrelevancy when it comes to finding shoppable products fast. And Google Plus, it was never a real service.
This could be bad news for Google, which has been able to charge a premium for its sponsored results featured at the top of its search results.
As an e-commerce intermediary, Amazon will be happy to earn more money from its vendors, thanks to its VRM fueled model. And Amazon will definitely be able to increase its affiliate margins from the selected vendors.
Yahoo! and Bing are stuck in the middle. They are no general search engine competition for Google and they could not impress in the field of e-commerce either.
What About You?
After reading my story, do you also think that Amazon will be able to take on Google? I’d love to read your feedback in the comments below.
About the Author
In the spotlights, Igor Beuker is a professional public speaker and activist known for his foresight on trends and technologies that impact business, economy, and society. Behind the scenes, a social entrepreneur with 5 exits and angel investments in 24 social startups, an award-winning marketing strategist for brands like Amazon, L’Oréal, Nike and Unilever, and a new breed trendwatcher for Fortune 500s, WEF and the EU.