Why is customer experience the next competitive advantage?
Customer experience is the next competitive advantage because AI is commoditizing products and features fast. Igor Beuker predicts the journey, not the product, will decide loyalty, reputation, and growth. Soon every rival can match what you sell. No rival can easily clone how it feels to buy, use, and trust you. Experience is the moat competitors cannot screenshot.
Answered by Igor Beuker · independent futurist · 84% Prediction Accuracy Rate